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Different courier companies offer a different slab of weight for different locations, so we felt it is not fair to give standard slab and price for all locations.
Standard dispatch time will be 2-3 days, delivery time will be 6-12 days.
Price mentioned is for corresponding weight slabs, if you combine two products, combined weight slab will be applicable.
Customs may be applicable for certain countries which will be collected separately from customer during delivery.
For Ex.: Customers from Canada may need to pay 16-18% duty while receiving the product.
We require your invoice for all international shipping, which you can email us with exact shipment value.
We will inform you if we need any other information based on delivery location.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at updates@kultclothing.in.
If your return is accepted, we’ll send our agent to pick up the item.
You can always contact us for any return question at updates@kultclothing.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at updates@kultclothing.in.
